Director of Revenue

? Oversee daily operations of revenue & reservations department.
? Create and maintain standard operating procedures.
? Production of the daily / weekly / monthly forecast reports for the property.
? Production of month end reports and owner presentations
? Formulation and implementation of yield restrictions within the CRS? (Opera & others) and other channels.
? Analyze & prepare rate & inventory recommendations for all volume accounts & group business opportunities.
? Analyze & produce recommendations on the timing & nature of promotions & specials.
? Assist General Manager with the preparation of the annual room revenue budget & annual pricing strategy.
? Evaluate and maintain the hotel?s distribution channel strategy including all on and off-line channels.
? Oversee the inputting and maintenance of the company?s rate offerings across all distribution channels.
? Manage and improve the online booking functionality of all company owned websites.
? Preparation of monthly & ad hoc business reports for use by senior management.
? Analyze the hotel?s total business levels.
? Provide impact analysis for all capital works.
? Analysis & report on airline pricing & availability in the city from all major markets.
? Oversee the building & maintenance of all rate codes & marketing fields within the CRS.
? Utilize business intelligence reports to support tactical & strategic decisions across all markets.
? Prepare reports & chair the weekly yield meeting & participate within the weekly Groups meeting.
? Assist with the implementation & maintenance of an automated revenue management system.
? Formulate & implement the demand-based pricing strategy.
? Involvement in ad hoc project management as required as part of the hotels management team.
? To support the implementation and management of the hotel revenue management strategy.
? Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
? Set up and maintain bedroom packages in the PMS and on OTAs.
? Manage and monitor implementation of e-commerce strategies ensuring a sophisticated online experience that reflects the brand?s values.
? Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.
? Answer questions regarding all aspects of the property.
? Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate; ensure Reservations policies and procedures are followed to provide Guest satisfaction.
? Understand seasonal and historical trends and work within them to ensure maximum occupancy, average room rates and RevPar.
? Communicates upcoming specials, deals and events to prospective clients and the hotel team.
? Forecast room sales and revenue.
? Monitor sales data, customer behaviour, and conversion rates to identify opportunities for revenue growth and improve the overall customer journey.
? Management of 3rd party websites and yield management strategies.
? Monitor the local market, watching competitors and advising on new transient programmes and packages being offered.
? Perform other tasks assigned by the General Manager and Global VP Business Performance.