พนักงานยกกระเป๋า

รายละเอียดงาน

Oakwood Hotel & Residence Bangkok Duties and Responsibilities; 1. Guest Service. • Be practiced, polished and rehearsed with respect to:  Greeting of guests  Presentation and grooming  Drive complimentary Shuttle Van service, company billing delivery and cheque collection service. (Shuttle Van service as per hotel schedule)  Handling complaints • Anticipate guest needs. • Maintain a high level of local knowledge, maintain an accurate the Hotel facilities in order to answer guest queries and make their stay enjoyable and memorable. • Maintain guest privacy and confidentiality at all times. • Ensure guest messages are passed to guests as soon as possible. 2. Operations • Identify VIP guests and ensure to greet guest by last name. • Answer the telephone in a professional manner and direct calls to the appropriate person. • Comply with the privacy regulations when using guest information for marketing purposes. • Ensure driving safely, check driver and vehicle documents are still valid, check car condition in order preventive maintenance and cleanliness. • Ensure all vehicles cleanliness maintain at all time. • Carry out any additional duties as required by your Front Office Supervisor, Assistant Front Office Manager, Front Office Manager or General Manager. 3. Communication & Personal Presentation • Ensure that communication with guests, employees and others is honest, open and professional. • Hand over any pertinent information to oncoming staff for the next shift. • Notify Front Office Supervisor/Assistant Front Office Manager/Front Office Manager of any issues immediately as they arise and provide appropriate solutions. • Maintain a high standard of personal hygiene and grooming at all times, ensuring the Oakwood Hotel & Residence Bangkok Corporate Wardrobe is worn in accordance with the Employee Handbook and Code of Conduct. 4. Health and Safety • Take reasonable care for your own health while at work and ensure that your acts or omissions do not adversely affect the health and safety regulations in the workplace. • Cooperate with any health and safety regulations in the workplace. • Be familiar with all property emergency procedures, operate pursuant to them and attend training as necessary. • Be vigilant for hazards and risks within the workplace that could cause harm, immediately advise the Front Office Manager/General Manager so they can take steps to remove or reduce the risk to workers. • Ensure all injuries, accidents or near miss incidents are reported to the General Manager and other relevant departments on the Incident Report as soon as possible. 5. SUMMARY OF KEY RESULT ARES 1) Adherence to the Oakwood Hotel & Residence Bangkok Policies & Procedures. 2) Guest Service- Knowledge of property information, adherence to the Oakwood Hotel & Residence Bangkok service standards and adherence to the complaint handling guidelines. 3) Personal Standards - Commitment to grooming and dress standards. 4) Communication - Adherence to communication standards at all times.

คุณสมบัติผู้สมัคร

1.สื่อสารภาษาอังกฤษ 2.รักงานบริการ

สวัสดิการ

• ประกันสังคม

• ลาป่วย

• ลากิจ