Guest Service & Reservation Night Shift

การเดินทางด้วยรถไฟฟ้า

รายละเอียดงาน

Working Hours: 6:30 PM – 2:30 AM Working Days: 6 days per week Location: Bangkok, Thailand (Work from Home, except for some training/event days) Key Responsibilities 1. Guest Service & Operations (GSA) - Communicate with guests in both English and Thai before, during, and after their stays. - Handle guest inquiries, requests, and complaints through chat, phone, and internal communication systems. - Support check-in and check-out processes for monthly-stay guests. - Coordinate with housekeeping, maintenance, and operations teams to ensure timely resolution of guest issues. - Monitor and follow up on outstanding guest requests, ensuring proper documentation and handovers. - Maintain clear, timely, and professional communication throughout the guest journey. - Escalate complex or urgent cases to the Guest Service Manager or relevant teams when necessary. - Contribute to overall guest satisfaction and positive reviews. 2. Reservation Management - Manage and process reservations from multiple online booking channels and direct inquiries. - Handle reservation inquiries, modifications, cancellations, and booking-related issues accurately and promptly. - Ensure property listings, availability, room details, and pricing information are accurate and up to date. - Monitor reservation status and coordinate with relevant teams to ensure smooth booking operations. - Maintain accurate reservation records and update all relevant information in internal systems. 3. Sales & Booking Conversion - Respond to potential guests and proactively convert reservation inquiries into confirmed bookings. - Apply effective sales techniques to close booking opportunities. - Recommend suitable properties, room options, and additional services based on customer needs. - Identify opportunities to upsell and cross-sell additional services or upgrades. - Negotiate and adjust reservation pricing within company guidelines and approved pricing strategies. - Follow up with potential customers to maximize booking conversion. 4. Night Shift Operations & Handover - Monitor guest communication channels and reservation platforms throughout the night shift. - Handle urgent guest situations and coordinate with on-call or relevant operational teams when required. - Ensure all guest issues, pending requests, and reservation updates are properly documented. - Provide clear handovers to the day shift team to ensure continuity of operations. - Maintain service standards and operational procedures during assigned working hours.

คุณสมบัติผู้สมัคร

- Good command of both written and spoken English and Thai. - Previous experience in customer service, hospitality, hotel operations, reservations, or sales. - Experience with OTA platforms such as Airbnb, Booking.com, Agoda, or similar platforms is an advantage. - Strong communication, problem-solving, and coordination skills. - Sales-oriented mindset with the ability to convert inquiries into bookings. - Comfortable handling multiple conversations and tasks simultaneously. - Proactive, detail-oriented, and able to work independently with minimal supervision. - Comfortable working night shifts (6:30 PM – 2:30 AM), 6 days per week. - Familiarity with CRM systems, PMS, or reservation management tools is a plus.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• Commission