Assistant Front Office Manager [ผู้ช่วยผู้จัดการแผนกต้อนรับ]

- Bachelor's degree in hospitality management or a related field is preferred.
- Proven experience in front office or guest services, with at least 2-3 years in a supervisory role.
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with hotel management software and other relevant technologies.
- Ability to work in a fast-paced, customer-focused environment.

Assistant Front Office Manager for The Regent Cha Am Beach Resort

Guest Services:
- Assist guests with check-in, check-out, and inquiries to ensure a positive guest experience.
- Handle guest complaints and resolve issues promptly.
- Maintain a high level of customer service and professionalism.
Staff Supervision:
- Assist in recruiting, training, and supervising front office staff, including front desk agents, bellmen, and concierge.
- Create work schedules and assignments for staff.
- Provide guidance and support to team members.
Front Desk Operations:
- Monitor the front desk and lobby area to ensure a clean, organized, and welcoming environment.
- Oversee room assignments and reservations to maximize occupancy.
- Handle financial transactions, such as cash handling and credit card authorization.
Reports and Analytics:
- Generate daily, weekly, and monthly reports related to occupancy, revenue, and guest feedback.
- Analyze data to identify trends and make recommendations for improvement.
Training and Development:
- Assist in conducting staff training on customer service, front desk procedures, and property-specific policies.
- Promote a culture of continuous learning and development within the team.
Security and Safety:
- Ensure that all security and safety protocols are followed by staff and guests.
- Act as a point of contact during emergency situations.
Technology and Systems:
- Proficiently use property management systems and other front office software.
- Assist in troubleshooting technical issues and training staff on system usage.

Thipmon (ทิพย์มล)
183 Rajdamri Rd, Pathumwan, Lumphini Bangkok. 10330  
เว็บไซต์ : valahuahin.com, regent-chaam.com
อีเมล์ :
เบอร์โทรศัพท์ :