Guest Relation Officer [GRO]

รายละเอียดงาน

A Guest Relation Officer is a customer service-oriented employee who essentially greets hotel guests. From checking in process, escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints, assist with the check-in process and explain all facility amenities, such as pool areas and restaurants. Responsibility; Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room. Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guest- s satisfaction. Responsibility; Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room. Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guest- s satisfaction. Provide Customer Service to Guests. From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the lobby of a hotel and is available to handle all guest questions and concerns. Ensuring that all check-in processes run smoothly including Escorting guest to their room. Handle Guest Complaints. A Guest Relation Officer listens to and manages all guest complaints and concerns. They might keep a log of these complaints and resolutions. A Guest Relation Officer must also follow-up to ensure that each complaint has been resolved to the guests satisfaction.

คุณสมบัติผู้สมัคร

1.Good Appearance. 2.Fluent English and Japanese communication skills. 3.Be able to work 6 days a week with variable shift.

สวัสดิการ

• ประกันสังคม

• Service Charge (ตามนโยบายของบริษัท)

• อาหาร 2 มื้อ

• เครื่องแบบพนักงาน+ซักรีด

• วันหยุดประจำสัปดาห์ 6 วัน/เดือน

• วันหยุดพักร้อน

• วันหยุดนักขัตฤกษ์

• อบรมความรู้ในสายงาน