Assistant Front Office Manager - Grande Centre Point Voyage Pattaya

Job Summary

Assist in managing the daily operations of the Front Office department to ensure smooth and efficient guest service delivery in accordance with the hotel?s standards. Support the Front Office Manager in supervising the team, maintaining guest satisfaction, and ensuring operational excellence in all front desk functions.

Key Responsibilities
- Supervise the day-to-day Front Office operations, including Reception, Guest Services, Concierge, and Telephone Operations.
- Ensure all guests receive professional, courteous, and personalized service throughout their stay.
- Handle guest complaints, special requests, and service recovery promptly and professionally.
- Monitor room status, room allocation, and guest preferences to maximize guest satisfaction and operational efficiency.
- Support and guide Front Office associates to maintain high service standards and productivity.
Assist in preparing work schedules, training plans, and performance evaluations for team members.
- Coordinate closely with Housekeeping, Reservations, Sales, and other departments to ensure smooth operations.
- Ensure compliance with hotel policies, safety procedures, and brand standards.
- Prepare operational reports and assist in achieving departmental goals and financial targets.
- Act as Manager on Duty when assigned.