Sales Coordinator (ผู้ประสานงานฝ่ายขาย)

DUTIES AND KEY RESPONSIBILITIES

1.Respond to customer inquiries and provide professional support via email and other communication channels on behalf of the Sales & Marketing Department.
2.Prepare sales proposals, quotations, invoices, and other related documentation accurately and in a professional manner.
3.Coordinate with internal departments to ensure smooth operations and deliver an excellent customer service experience.
4.Provide administrative and operational support to other members of the Sales Department as required.
5.Handle customer inquiries, feedback, and complaints professionally to ensure customer satisfaction beyond expectations.

GENERAL RESPONSIBILITIES

1.Oversee the daily operations of the Reservations Department to ensure tasks are completed accurately and efficiently.
2.Support the Reservations team in resolving operational issues to ensure customer satisfaction and service excellence.
3.Coordinate and facilitate reservations, amendments, and special requests for corporate clients, government agencies, and events.
4.Coordinate between corporate clients, government agencies, travel agencies, and internal departments to ensure a high level of service excellence that exceeds
customer expectations.
5.Coordinate with the Accounting Department regarding billing documents and related financial processes.
6.Coordinate delivery schedules and service timelines with relevant departments to ensure smooth and professional customer experience.
7.Assist the Marketing Department in the execution of new marketing campaigns and promotional activities.
8.Prepare memos for special cases or related matters as required.
9.Provide support to other members of the Sales & Marketing Department as required.
10.Perform other duties and responsibilities as assigned by the Assistant Sales Manager and Sales Manager.