Sales Manager - Nivata Koh Samui Tapestry Collection by Hilton (Bangkok Based)

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Hotel: Nivata Koh Samui – Tapestry Collection by Hilton Management Company: PCL Hospitality Co., Ltd. Department: Sales & Marketing Position: Sales Manager Reports to: General Manager Functional Supervision: Corporate Commercial Director – PCL Hospitality Works Closely With: Cluster Revenue & Distribution Management, Corporate Commercial Marketing, Hilton Commercial Support Teams, Front Office, Reservations, Food & Beverage, and Finance. The person in this position will be responsible for managing and developing sales activities for Nivata Koh Samui – Tapestry Collection by Hilton and undertaking the following tasks and responsibilities, which should be acknowledged and countersigned by both parties. This Job Description may be revised from time to time due to business requirements, organizational development, and operational changes. GENERAL MISSION The Sales Manager is responsible for developing and implementing effective sales activities to maximize revenue, strengthen market positioning, expand business opportunities, and achieve or exceed the approved sales and revenue targets of Nivata Koh Samui – Tapestry Collection by Hilton. The position plays a key role in developing relationships with corporate clients, travel agencies, tour operators, Destination Management Companies (DMCs), MICE organizers, wedding and event planners, and other potential business partners within domestic and international markets. Working closely with the General Manager, PCL Corporate Commercial Team, Cluster Revenue & Distribution Management, and Hilton Commercial Support Teams, the Sales Manager is responsible for generating qualified business opportunities, converting sales leads into confirmed revenue, maintaining productive client relationships, and supporting the hotel's overall commercial strategy. As a Tapestry Collection by Hilton property, the Sales Manager must understand the hotel's unique positioning as a distinctive lifestyle and experience-driven resort while leveraging Hilton's global distribution network, commercial resources, and brand recognition. The position requires strong sales execution, market knowledge, negotiation skills, account management, and a proactive approach to achieving revenue and business development objectives. RESPONSIBILITIES AND MEANS 1. Sales Strategy & Revenue Generation Develop and execute sales action plans aligned with the hotel's approved Business Plan, Revenue Budget, and commercial strategy. Achieve or exceed assigned sales targets and revenue objectives. Identify and develop business opportunities from domestic and international markets. Actively solicit new business through sales calls, client visits, presentations, networking, and other sales activities. Maintain a strong pipeline of potential business and ensure consistent follow-up. Convert qualified leads and inquiries into confirmed business. Coordinate with Revenue & Distribution Management to ensure sales activities support occupancy, ADR, RevPAR, and overall revenue performance. Focus on generating profitable business rather than room volume alone. Identify opportunities to increase revenue during low-demand periods and shoulder seasons. 2. Corporate & Leisure Sales Development Develop and maintain relationships with corporate accounts, travel agencies, tour operators, DMCs, and leisure travel partners. Identify key feeder markets and potential business segments relevant to Koh Samui. Develop new accounts and maximize production from existing accounts. Conduct regular sales calls and client visits according to approved sales activity plans. Negotiate corporate and leisure business within approved commercial guidelines. Maintain accurate records of account production, potential business, and agreed commercial arrangements. Evaluate account performance and recommend appropriate actions to improve productivity. Work with Corporate Commercial and Revenue Management to ensure appropriate account segmentation and pricing strategies. 3. Travel Trade & Tourism Partnerships Establish and maintain strong relationships with domestic and international travel trade partners. Develop business opportunities with wholesalers, tour operators, luxury travel advisors, and destination specialists. Participate in relevant travel trade events, sales missions, roadshows, and networking activities as approved. Organize and coordinate hotel familiarization trips, site inspections, and trade partner visits. Maintain awareness of tourism trends, airline connectivity, seasonal demand, and emerging feeder markets. Support opportunities to strengthen the hotel's visibility within the Koh Samui tourism market. 4. MICE, Group, Wedding & Event Sales Identify and develop opportunities from small corporate groups, incentives, social events, weddings, and private functions according to the hotel's facilities and operational capacity. Respond promptly and professionally to group and event inquiries. Prepare quotations, proposals, and commercial offers in coordination with relevant departments. Coordinate with Food & Beverage, Front Office, and Operations to ensure proposed arrangements are operationally feasible. Conduct site inspections and client presentations. Negotiate and convert group and event business within approved pricing and contracting authority. Ensure confirmed business is properly communicated and handed over to the operational team. Monitor group and event business performance and identify opportunities for additional revenue. 5. Sales Account Management & Client Relations Establish and maintain long-term relationships with key accounts and business partners. Develop account profiles, contact records, production histories, and business potential assessments. Maintain regular communication with existing clients to encourage repeat business. Conduct periodic account reviews and identify opportunities to increase business contribution. Handle commercial concerns and client feedback professionally. Coordinate with hotel operations to ensure commitments made to clients are properly delivered. Maintain a high standard of professionalism when representing the hotel, Hilton, and PCL Hospitality. 6. Revenue Management & Commercial Coordination Participate in regular Revenue and Commercial meetings. Work closely with the Cluster Revenue & Distribution Management team on market demand, business trends, pricing opportunities, and account production. Provide accurate market intelligence and sales pipeline information to support revenue forecasting. Monitor business pickup, group inquiries, confirmed business, and future demand. Ensure contracted rates, negotiated offers, and commercial agreements comply with approved pricing and distribution guidelines. Support strategies to improve market segmentation, business mix, and revenue contribution. Coordinate with Reservations and Front Office to ensure accurate handling of negotiated rates, group bookings, and special arrangements. 7. Hilton Brand & Commercial Alignment Ensure sales activities are consistent with applicable Hilton brand standards, commercial guidelines, and required procedures. Develop a clear understanding of the positioning and guest expectations of Tapestry Collection by Hilton. Coordinate with Hilton Commercial Support Teams and relevant regional representatives where required. Support Hilton-related sales initiatives, commercial programs, and account opportunities applicable to the property. Utilize approved Hilton sales and commercial systems as required by the hotel and applicable brand arrangements. Ensure that proposals, sales presentations, and client communications accurately reflect the hotel's facilities, brand positioning, and service offering. Protect the reputation of Hilton, PCL Hospitality, and the hotel in all commercial interactions. 8. Pre-opening & Market Establishment Support Where applicable during the hotel's opening or initial market-establishment period: Support the execution of the approved pre-opening sales and marketing plan. Develop initial corporate, leisure, travel trade, and group account databases. Introduce the hotel to relevant business partners and target markets before and during opening. Conduct pre-opening sales calls, client presentations, site inspections, and familiarization activities. Build advance business and support the development of the hotel's initial booking base. Coordinate with Corporate Commercial and Hilton teams regarding launch-related sales initiatives. Support commercial readiness and the transition from pre-opening to stabilized operations. 9. Market Intelligence & Competitor Analysis Monitor competitor hotels, market pricing, promotions, facilities, and sales activities. Maintain awareness of Koh Samui tourism trends, demand patterns, and market developments. Identify new business opportunities arising from market changes. Provide relevant competitor and market intelligence to the General Manager and Corporate Commercial Team. Recommend sales initiatives based on market demand and business opportunities. Monitor client feedback regarding hotel positioning, pricing, facilities, and competitiveness. 10. Sales Administration & Contract Management Prepare sales proposals, quotations, corporate agreements, group offers, and other commercial documentation. Ensure all contracts and commercial commitments are reviewed and approved according to the hotel's Delegation of Authority (DOA). Maintain accurate and updated sales account records, contracts, production reports, and business correspondence. Ensure sales information is recorded in the designated CRM or sales management system. Monitor contract validity, renewal dates, agreed rates, and commercial conditions. Coordinate with Finance regarding credit arrangements, deposits, payment terms, and outstanding account matters. Maintain confidentiality of client information, negotiated rates, contracts, and commercial data. 11. Sales Reporting & Performance Monitoring Prepare weekly and monthly sales activity reports. Maintain an updated sales pipeline and business opportunity tracker. Monitor sales production against assigned targets. Report confirmed business, pending opportunities, lost business, and conversion performance. Provide accurate information for revenue forecasts and management reviews. Analyze account production and identify areas requiring corrective action. Present sales progress and action plans during management and commercial meetings. Ensure sales reporting is accurate, timely, and supported by appropriate information. 12. Cross-Departmental Coordination Work closely with Front Office, Reservations, Food & Beverage, Finance, and other hotel departments to ensure successful delivery of confirmed business. Coordinate client requirements and special arrangements with relevant operational teams. Support the General Manager in developing local business partnerships. Cooperate with PCL Corporate Commercial and other Corporate departments on assigned initiatives. Ensure commercial commitments are realistic, properly approved, and clearly communicated. Support hotel promotional activities, events, and business development initiatives when required.

สวัสดิการ

• ประกันสังคม

• วันหยุดประจำปี

• วันหยุดนักขัตฤกษ์

• ลาป่วย

• ลากิจ

• ลาคลอด/ลาเพื่อช่วยเหลือคู่สมรสซึ่งคลอดบุตร

• ประกันสุขภาพกลุ่ม

• ประกันอุบัติเหตุกลุ่ม

• ประกันชีวิตกลุ่ม

• ตรวจสุขภาพประจำปี

• โบนัสประจำปี

• Service Charge

• ค่าเดินทาง

• ค่าโทรศัพท์

• Training & Development