Guest Relations Executive - Grande Centre Point Voyage Pattaya
การศึกษา
ปริญญาตรี
ประเภทงาน
เต็มเวลา
จำนวนรับ
1 อัตรา
เพศ
ไม่จำกัด
รายละเอียดงาน
Job Summary:
The Guest Relations Executive is responsible for providing exceptional guest experiences by addressing guest needs and ensuring their satisfaction throughout their stay. This role involves welcoming guests, handling inquiries and complaints, and assisting with special requests to create a positive and memorable experience.
Key Responsibilities:
- Greet guests warmly upon arrival and ensure efficient check-in and check-out.
- Respond promptly to guest inquiries and requests, both in person and via phone or email.
- Address and resolve guest complaints professionally and courteously.
- Coordinate with other departments to fulfill guest needs and requests.
- Assist in organizing guest celebrations, special events, and VIP services.
- Collect and record guest feedback to improve service delivery.
- Maintain a visible presence in public areas to interact with guests and provide assistance.
- Support the Guest Relations Manager in implementing guest service initiatives.
The Guest Relations Executive is responsible for providing exceptional guest experiences by addressing guest needs and ensuring their satisfaction throughout their stay. This role involves welcoming guests, handling inquiries and complaints, and assisting with special requests to create a positive and memorable experience.
Key Responsibilities:
- Greet guests warmly upon arrival and ensure efficient check-in and check-out.
- Respond promptly to guest inquiries and requests, both in person and via phone or email.
- Address and resolve guest complaints professionally and courteously.
- Coordinate with other departments to fulfill guest needs and requests.
- Assist in organizing guest celebrations, special events, and VIP services.
- Collect and record guest feedback to improve service delivery.
- Maintain a visible presence in public areas to interact with guests and provide assistance.
- Support the Guest Relations Manager in implementing guest service initiatives.
คุณสมบัติผู้สมัคร
- Previous experience in guest services or front office roles in the hospitality industry.
- Excellent interpersonal and communication skills.
- Ability to manage guest concerns with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software (e.g., Comanche, PMS systems) is a plus.
- Bachelor's degree or equivalent; a degree in Hospitality Management is advantageous.
- Excellent interpersonal and communication skills.
- Ability to manage guest concerns with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software (e.g., Comanche, PMS systems) is a plus.
- Bachelor's degree or equivalent; a degree in Hospitality Management is advantageous.
สวัสดิการ
* 5-day work week
* Training & Development program
* Vacation & Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD
* Dental Allowance
* Provident Fund
* Free uniform
* Meal Allowance
* Meal coupons
* Training & Development program
* Vacation & Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD
* Dental Allowance
* Provident Fund
* Free uniform
* Meal Allowance
* Meal coupons
Email
hr@lhmh.co.th, jira.c@lhmh.co.th
ขนาดองค์กร
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บริษัท แอล แอนด์ เอช โฮเทล แมเนจเมนท์ จำกัด- Grande Centre Point Ploenchit- Grande Centre Point Ratchadamri- Grande Centre Point Terminal 21- Grande Centre Point Sukhumvit 55- Grande Centre Point Pattaya- Grande Centre Point Space Pattaya- Grande Centre Point Surawong- Grande Centre Point Lumphini- Grande Centre Point Prestige
ผู้จัดการแผนกต้อนรับส่วนหน้า
฿45,000 - ฿60,000