Reservation Officer

- Male or Female, Thai Nationality
- Bachelor Degree
- One or two years experience which is related to the position.
- Good command of English
- Must be a very strong in communication skill.
- A positive attitude.
- Knowledge of the hotel and attention to details are required to have in all Reservations Officers.

- Reservation Officer is to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest- s satisfaction.
- Taking reservation, amend reservation and cancel reservation where applicable.
- Confirm and/or guarantee and non-guarantee reservations and confirm the method of payment.
- Reply every correspondence via different source of communication within 24 hours.
- Checking the possible duplicate reservation.
- Checking the duplicate profile, company profile and agent profile where applicable.
- Servicing the guest needs: immediate action
- Handle relevant comments or complains of hotel guests and informs to the Management through guest response program.

- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- Annual check up
- Uniform and laundry service
- Staff New Year party and other activities